Blog

Adopting Automation in Receivables Management - Key Strategies

By
Rohith Reji
5 Jun
5 Mins

Staying competitive and creating growth in today's fast-paced corporate market requires efficiency. The area where efficiency can be significantly improved is the account receivables management. Automating accounts receivable processes can make it easier to monitor payments and invoices while reducing the possibility of human mistakes. Automation solutions allow firms to streamline AR operations, improve accuracy, and boost performance. In this blog, we'll discuss how automation affects AR management and how to use it to reduce risks.

Challenges Associated With Accounts Receivable

The challenges with accounts receivable consist of staff training requirements, resistance to change, and integration complexities. Organizations frequently encounter disruptions that demand time and resources throughout the learning trajectory. Technical expertise, customization, and efficient navigation from third-party partners can alleviate these issues.

Importance of Accounts Receivable Management

What is Receivables Management? Customer payments are tracked and collected by accounts receivable management. This is crucial as it enables the organization to monitor and regulate cash flow, ensures prompt customer payment, and aids in cash flow management.

  • If you keep a close eye on payments and invoices, your business can ensure it gets the total amount due on time, which is suitable for your credit.
  • Using a paperless invoicing system, one can conveniently monitor invoices and payments, promptly identifying consumers with outstanding balances. This lets you easily collect unpaid amounts.
  • Managing accounts receivable (AR) can also help reduce bad debt costs (accounts that aren't paid) and boost profits.
  • Management of receivables enhances customer service by facilitating payment plans or automatic payments.
  • Tracking customer payments helps identify late payers and improve payment practices.

Automation of AR Management

At first, companies had to deal with accounts receivable process steps that were done by hand, took a lot of time, were prone to mistakes, and were time-consuming. Sophisticated automated techniques, made possible by the evolution of modern technologies, revolutionized AR management with improved speed and accuracy by facilitating smooth invoice preparation, payment reminders, and reconciliation.

After some initial implementation issues, businesses began using automated AR systems, increasing productivity and accuracy. Organizations will use enhanced AI-driven automation to integrate with existing systems, minimize human intervention, and optimize AR operations for maximum efficiency.

The change will revolutionize receivables automation. Businesses will benefit from automated processes, faster cash flows, and lower operating expenses, solidifying automation as the core of modern AR practices.

However, accounts receivable management requires monitoring and controlling an organization's balances. It includes billing, managing credit, and applying cash, all of which are meant to ensure customers pay on time.

Effective Accounts Receivable Strategies

Businesses may automate and improve AR management using these strategies:

  • Advanced Automation: Implement AI-driven automation technologies to speed up typical AR activities, eliminating manual labor and processing errors.
  • Automated Reminders: Implementing automated reminders for past-due payments to improve communication and increase on-time payments.
  • Efficient Credit Rating System: To make better decisions and reduce risk, integrate computerized credit scoring systems to evaluate customers' creditworthiness in real time.
  • Auto-reconciliation: Automated reconciliation methods ensure accuracy and reduce the likelihood of errors in AR records by matching payments with invoices.
  • AI-powered collections: Optimize debt recovery using AI algorithms to assess client behavior and modify collection techniques.
  • Automating Workflows: Workflow automation can improve department communication, speed up AR approvals, and reduce delays.

The Best Ways To Automate Accounts Receivable (AR)

1. Begin with data free of errors and a billing blueprint.

Before applying the software, you need clean, precise data to feed your automation tool. Create an invoice template to avoid errors. This also reduces balance sheet errors.

When considering getting accounts receivable software, ensure it works well with your current tech system so you don't have to deal with problems or extra costs. For this, it's necessary to check the compatibility of prospective AR automation solutions with existing systems.

Check your accounts receivable data to ensure it's ready for AR automation software.

This action minimizes errors, and data precision remains intact when using accounts receivable automation tools.

2. Provide your employees with extensive training

The most critical thing you can do to get the most out of your AR automation software is to instruct your staff on how to use it. This includes instruction on pertinent protocols, software functionalities, and best practices.

Your personnel can maximize software use with adequate training. They would save time learning the platform.

The user interface (UI) of most augmented reality automation software is complex, making training employees tedious.

3. Streamline your accounts receivable process.

Your AR automation software can boost team output by automating workflows and taking over tedious, repetitive tasks. Automated accounts receivable process steps let your personnel focus on more vital duties instead of manual tasks. Automation eliminates errors that can occur while conducting these processes manually.

Once again, the initial stage is to assess and highlight the operations that can be automated using your chosen AR automation platform. Using AI-driven collection management technologies, you can maximize AR management through individualized tactics and predictive analytics.

Your AR automation programs allow you to create multi-step approval procedures, which save time when multiple invoice approvals are required.

Make a to-do list of all the things your AR automation tool can handle, and then put workflows in place to automate them all. That way, you can save time and make sure no mistakes happen.

4. Monitor important finance metrics

Monitoring critical accounts receivable metrics can provide precise insights into effective and ineffective strategies.

You must monitor your key metrics to ensure a steady cash flow into the business or optimize your cash collection strategies.

A compelling accounts receivable automation program can track and enhance important indicators. The following are essential AR metrics to monitor:

These metrics provide a distinct indication of the AR system's performance. We need to investigate AR methods further to find possible bottlenecks or areas for improvement if these figures fluctuate significantly or don't add up.

If you use KPIs correctly, your AR automation will run efficiently, and your finances will stay in good shape.

5. Improve cross-team teamwork

The performance of your accounts receivable is not solely the responsibility of the receivables management in financial management. Each department engages in a unique mode of client interaction, ranging from sales to client service.

The success of AR operations in fulfilling customer experiences and needs depends on establishing a feedback loop that continuously links these departments.

6. Maintain an up-to-date technology stack.

Your accounts receivable management system should link with ERP and CRM platforms to streamline data transfer and synchronization. Ensure that the technology base of your AR automation program is updated and functions without any issues.

When you connect your accounts receivable tools to your CRM, you can see all your customer contacts and financial information in one place. Due to this integration, your accounts receivable staff can view your customers' information in one place, including invoices, payments, and conversations.

7. Increase your proactivity toward customers

Being proactive is a fundamental principle of effective AR management. Chasing late payments affects client relationships and reduces cash flow.

A systematic communication strategy with clients is essential for collections to be influential.

Automating follow-ups lets organizations remind customers of upcoming payments in advance. This keeps clients informed, eliminates payment delays, and improves client-business relations.

Conclusion

A proactive strategy for handling payment concerns is essential for compelling accounts receivable management. Developing a thorough plan for debt collection, collaborating with trustworthy third-party collection agencies, and investing in automation and technology are all part of this. Business risk can be reduced using AR automation software. You can increase efficiency and decrease the likelihood of human error by automating the procedure so that you have a more accurate understanding of the financial health of your business at all times. An accounts receivable automation system can improve your process and reduce risk. Your sales process can be better managed, and decisions can be made with improved tools and real-time data.

Related Posts

View All
4 Sep
5 Mins

The Ultimate Anti Money Laundering Handbook for Fintechs/FIs

Explore the key strategies and regulations for anti-money laundering (AML) in fintech, ensuring compliance and protecting against financial crime.

Over $3.1 trillion in illicit money flowed through the global financial system in 2023, nearly equivalent to the market cap of Amazon and Meta combined, quite close to the nominal GDP of India (USD 3.5 trillion). Such staggering sums severely threaten the integrity and stability of our global financial system.

Financial crime doesn’t discriminate. However, fintech companies face an exceptionally high risk of being exploited. Their innovative services, which provide quick access to credit and streamlined account opening processes, can inadvertently create vulnerabilities in the system.

Regulators have developed a comprehensive set of laws called Anti-Money Laundering (AML) to combat this threat. Continue reading to understand how AML approaches money laundering and helps to maintain the trust and stability that underpin the global economy.

Understanding Money Laundering

To understand the ins and outs of AML, we first need to understand what money laundering is and how it works. 

Money laundering is the process of disguising the source of illegally gained money (such as terrorist funding or drug trafficking) so it appears to have come from a legal source. It can have far-reaching economic, social, and security-related consequences globally. 

The process essentially ‘launders’ this ‘dirty’ money ‘clean’, so it can be injected into the legal financial system. 

Stages of money laundering

Money laundering typically occurs in three stages: 

1. Placement

It involves introducing illicit funds into the legitimate financial system. Some standard methods of placement are:

  • Smurfing (making multiple deposits below the AML reporting threshold)
  • Commingling (blending dirty money with legit business revenues)
  • Making payments to cash-based businesses like casinos to disguise the origin
  • Paying off legitimate debt

2. Layering

Now these funds undergo a series of complex transactions so they’re buried within the financial system to disguise the owners’ identity. This process is called layering and it creates a convoluted audit trail. 

For example, the funds may be wired from a US account to a shell company in the Cayman Islands, converted to bonds, sold, and transferred to a Swiss bank account within a short timeframe.

3. Integration

This involves reintroducing the now laundered money into the legit economy. The money is withdrawn and integrated into the economy. This is often done through:

  • Real estate investments
  • Acquiring luxury assets
  • Securities trading

The global financial system has developed a coordinated approach in response to this growing threat — anti-money laundering. 

Anti-Money Laundering Explained

Anti-money laundering is a comprehensive framework of policies, laws, and regulations designed to detect, prevent, and report money laundering. It addresses a wide variety of crimes, such as corruption, market manipulation, tax fraud, terrorism financing, and drug/human trafficking.

Anti-money laundering acts are created by global and local regulators and applied to financial institutions (FIs) and other regulated entities, such as:

  • Banks and credit unions
  • Insurance companies
  • Asset reconstruction companies
  • Gaming businesses and casinos

Different countries have different acts that FIs must adhere to. 

India’s Key AML Acts 

Prevention of Money Laundering Act (PMLA) is a critical anti-money laundering act in India, enacted in 2002 and subsequently amended multiple times, the latest being in 2023. 

PMLA is enforced by the Enforcement Directorate (ED) under the Ministry of Finance. It works with the Financial Intelligence Unit-India (FIU-IND) to combat money laundering and terrorist financing, with the latter providing financial intelligence to the former.

India is also a member of the Financial Action Task Force (FATF) — a global organization with the aim “to develop policies to combat money laundering and to maintain certain interests.” It sets standards and promotes effective implementation of the AML. At the time of its formation, it had 16 members, though the number was 40 in 2023.

The Foreign Exchange Management Act (FEMA) was enacted to prevent money laundering through cross-border transactions. While its primary purpose is to regulate forex transactions, it limits the amount of foreign currency that can be taken out of or brought into India. Plus, it gives authorities the power to examine and investigate suspicious foreign exchange transactions.

A Brief History of PMLA

A brief history of India’s PMLA is shown in the following image:

Link to the infographic

The Importance of AML for FIs

In the wake of the 2008 financial crisis and the rise of financial crimes, regulators have tightened oversight on traditional FIs and fintechs. The fintech sector, in particular, faces increased scrutiny due to its rapid growth and innovative business models. 

For instance, India’s fintech market alone is projected to reach $1.5 trillion by 2025. While this growth is driven by cutting-edge technologies, it also introduces new vulnerabilities that criminals may exploit. AML compliance is, therefore, substantial in:

  • Combating financial crime: The UN Office on Drugs and Crime estimates that 2–5% of global GDP or $800 billion–$2 trillion is laundered annually. AML measures help detect various forms of financial crimes.
  • Maintaining the integrity of the system: AML restricts bad actors’ access to financial resources, thus contributing to the overall stability and trustworthiness of the global financial system.
  • Risk Management: Effective AML programs help institutions identify and mitigate risks associated with their products, services, and customer base.

Consequences of Non-Compliance for FIs

The stakes are high — over $485 billion were lost to fraud scams and bank fraud schemes in 2023 despite the current AML measures. Unsurprisingly, if the FIs and fintech don’t comply with the AML, regulators can impose sanctions and disciplinary actions:

**Consequence** **Explanation ** Financial * Regulators impose substantial fines for AML breaches * Firms may be required to return the illicit funds * Example, [Goldman Sachs–1MDB scandal](https://www.cnbc.com/2020/10/22/goldman-sachs-agrees-to-pay-more-than-2point9-billion-to-resolve-probes-into-its-1mdb-scandal-.html): The former paid nearly $3 billion in penalties, fines, and disgorgement and was held accountable for a criminal scheme. Legal * Potential for class-action lawsuits from customers and shareholders * Imprisonment is possible in some jurisdictions Operational * Suspension of certain business activities * Resource-intensive remediation efforts, including system updates and staff training * Increased regulatory scrutiny and reporting requirements * Possible revocation of licenses or exclusion from payment networks Reputational * Erosion of trust from customers, stakeholders * Negative image of brand image * Potential loss of market share and business relationships Businesses * Restricted access to financial markets * Potential international sanctions affect cross-border operations * Diversion of funds from growth initiatives to compliance efforts

AML Compliance Framework

To comply with the Anti-money Laundering Act, FIs need to register as reporting entities with FIU-IND and follow a set of requirements that form the foundation of an effective AML program: 

  • Create internal policies to detect and prevent laundering and signed by the board
  • Appoint a compliance officer to ensure compliance
  • Train the employees in AML compliance
  • Have an independent review done by a third party
  • Do customer due diligence to assess the risk of doing business with them

AML Solutions and Best Practices

In general, fintech and FIs are expected to take the following steps to ensure compliance with the anti-money laundering act: 

Know Your Customer (KYC)

It’s the process of verifying the identity of a client:

  • Collect and verify documents such as Aadhaar card, passport, proof of address
  • Regularly update the KYC information 
  • Categorise customers based on risk and apply enhanced due diligence (EDD) for high-risk customers

The goal is to ensure customers are who they claim to be and to assess potential risks of illegal intentions. It also allows FIs to trace each transaction to an organization. 

Customer Due diligence (CDD)

CDD is a more comprehensive process that includes KYC but goes beyond it. It involves assessing the risk profile of the customers based on their background, financial status, and the nature of their transactions:

  • Verify the identity of customers
  • Identify and verify the beneficial owners of legal entity customers
  • Understand the nature and purpose of customer relationships to develop a risk profile
While KYC and CDD are crucial components of AML, CDD is a comprehensive process that includes KYC but goes beyond it.

It also includes ongoing monitoring of customer transactions to detect and report suspicious activities. If any unusual patterns or high-risk indicators are identified during this process, it may trigger the need for EDD. It involves more rigorous checks like:

  • Obtaining additional information about the customer and business
  • More frequent updates of customer information
  • Closer scrutiny of the customer’s transactions
  • Obtaining senior management approval to establish or continue the business relationship

Proper Reporting and Transaction monitoring

To the FIU, FIs must report suspicious transactions—Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs). 

Transaction monitoring systems detect unusual or suspicious transactions. They analyze transactions in real-time or batch mode to identify patterns that may indicate laundering. Compliance officers review the alerts generated by these systems. Report transactions above Rs 1 million to the FIU.

Wallet Screening

For cryptocurrency FIs, wallet screening involves verifying the source and destination of crypto transitions to ensure they aren’t linked to illicit activities. Wallets are screened against known blacklist wallets to identify high-risk transactions. 

Use Case: Data-Driven Decision Making in AML

Data-driven decision-making can help FIs bolster their AML capabilities. By leveraging advanced analytics and comprehensive data aggregation capabilities using services like Neokred’s ProfileX, you can transform your AML efforts. Here’s how: 

  • Data aggregation: ProfileX aggregates transactional and non-transaction data from multiple sources, giving you a holistic view of customer behavior to help detect patterns indicative of money laundering. 
  • Risk-based assessments: Using advanced analytics, ProfileX can conduct risk assessments based on alternative data, such as behavioral insights. This enhances the accuracy of identifying high-risk customers. 
  • Real-time monitoring: ProfileX monitors customers’ transactions in real-time, allowing you to identify and respond to suspicious activities promptly. 

Anti-Money Laundering and Neokred

AML compliance protects FIs and fintechs from reputational damages and regulatory penalties while fostering a secure financial system. However, while AML measures are necessary, traditional KYC processes can be cumbersome, leading to a poor user experience. 

Neokred’s ProfileX addresses this challenge head-on, offering a streamlined approach to onboarding, KYC, and CDD using a name and mobile number. Then, it captures quality information from the documents and aggregates it in real-time to complete user profiles. It also offers insights into customers’ behavior, preferences, and creditworthiness to help detect potential fraud early on. API integration also minimizes disruption to existing operations. 

Moreover, ProfileX is designed with regulatory compliance at its core, adhering to banking and data protection regulations. To explore how Neokred can improve your AML compliance and streamline customer onboarding, contact us here.

Frequently Asked Questions

How do I choose the right AML software for my business? 

Here are some key elements to keep in mind while choosing an AML software:

  1. Assess your needs; focus on size, type, risk profile, and regulatory requirements
  2. Define critical features like CDD, translation monitoring, and suspicious activity reporting
  3. Ensure the software is scalable and adapts to changing regulations
  4. Ensure it seamlessly integrates with your existing systems

What are the training requirements for AML compliance?

The critical requirements for training employees in AML compliance are: 

  • Awareness of the company’s AML policies and the government’s AML regulations
  • Role-specific training 
  • Training employees on CDD and transaction monitoring
  • Ensure employees understand the importance of maintaining accurate records
  • Training employees on the company’s AML software

How frequently should AML policies be reviewed and updated?

AML policies should evolve with your business and regulatory landscape; some common cases include the following:

  • A minimum of one comprehensive annual review is required
  • Update policies when new laws or regulations are introduced
  • Review policies when a business undergoes significant changes
  • Update policies based on risk assessment results

1 Jun
5 Mins

Financial Evolution - Top B2B Fintech Companies in India

In India, B2B fintech companies have played a very important role in shaping the country's financial evolution.

In recent years, the financial landscape in India has undergone a remarkable transformation, with technology playing a pivotal role in reshaping the way businesses manage their finances. Business-to-business (B2B) fintech companies have emerged as key players in this financial evolution, offering innovative solutions to streamline processes, enhance efficiency, and drive growth. The rise of financial technology, or fintech, has revolutionized the way businesses manage their finances, paving the way for a more efficient and interconnected ecosystem.

In India, a burgeoning hub of innovation and entrepreneurship, B2B fintech companies have played a very important role in shaping the country's financial evolution. Here in this blog, we will be exploring top B2B fintech companies in India,B their contributions to the financial sector, and their impact on the broader economy. So let us start and first understand what B2B Fintech is.

Understanding B2B Fintech

B2B fintech refers to financial technology companies catering to businesses, not consumers. They use technology to optimize financial processes like payment processing, invoicing, and payroll management for other businesses. Essentially, B2B fintech aims to improve the efficiency, security, and overall effectiveness of financial operations for business-to-business transactions and financial management.

The Fintech Revolution in India

The Fintech revolution in India is a testament to the transformative power of technology in the financial sector. Over the past decade, India has experienced a significant surge in financial technology innovations, reshaping the way people access and manage their finances. This revolution has touched various aspects of the financial ecosystem, from digital payments and lending to insurance and wealth management.

The FinTech industry in India is not only making a significant impact on the under-served sections of society but is also thriving in one of the world's most dynamic markets. With more than 50% of the Indian population now using the internet, the digital revolution is in full swing. According to the reports, the average data consumption per month in India currently stands at 20 GB, a figure that is projected to rise to approximately 47 GB/month by 2027. Impressively, Indian mobile data consumption has surpassed the combined figures of the USA and China.

So, we hope now you have an idea about B2B fintech and how the Fintech revolution in India has emerged, now it’s time to get into the details of the top 10 FinTech companies in India at present, exploring their innovative approaches and contributions to reshaping the financial landscape.

Top B2B Fintech Companies in India

  1. Neokred: Neokred is a fintech company that allows corporations, fintechs, and startups to start their banking services with the help of modified tools. The Neokred Dashboard provides users with real-time visibility of their transactions, customer data, and expense records in an analytical format for better visibility and decision-making. One can manage business spending at the tip of their finger and set up customised controls unique to their company card while issuing.
  2. Perfios: Perfios is a leading SaaS B2B FinTech organization, that envisions an ecosystem where real-time data drives financial decisions. Leveraging cutting-edge Artificial Intelligence and ML algorithms, Perfios empowers global financial institutions to make well-informed choices. Trusted by over 900 banks & FIs, their AI-powered solutions specialize in real-time insurance claims, credit decisions, fraud control, and more, making them instrumental in supporting other FinTech companies in India.
  3. payTm: PayTm is an acronym for Pay through Mobile, is a pioneer and one of India's most popular payment FinTech companies. Initially a mobile wallet provider, PayTm expanded into offering banking, lending, and insurance services. Processing over 5 million daily transactions, with 450 million registered users and 60 million bank accounts under its PayTM bank, PayTm stands as a key player in India's digital economy.
  4. LendingKart: LendingKart is a top Fintech company, that excels in providing lending solutions as its name suggests. Categorizing their digital lending services into Business Loans, Working Capital Loans, MSME, SME loans, and special business loans for Women, LendingKart has earned a competitive edge in the market. With online approval and quick sanctioning, they offer collateral-free loans with flexible repayment options, serving as a go-to option for many businesses.
  5. Zerodha: Zerodha tops the list of wealth management Fintech companies in India. As an online platform for investing in stocks, mutual funds, and more, Zerodha's user-friendly interface and commission-free mutual funds have gained a loyal investor base. Registered with SEBI & CDSL, Zerodha ensures legitimacy and offers a variety of financial tools, making investing accessible to all.
  6. DMI Finance: Operating since 2008, DMI Finance has evolved into one of India's top FinTech companies, specializing in digital underwriting and loan management. Working primarily with B2B FinTech organizations, they offer services such as business loans, housing finance, and asset management. Regulated by RBI, DMI Finance provides reliable lending solutions to those seeking top FinTech companies in India.
  7. Satya Microcapital: Satya Microcapital aims to empower the underserved, specifically small businesses and low-income entrepreneurs. Providing lending facilities online, Satya Microcapital offers limited liability loans, micro business loans, consumer durable loans, and individual micro loans. Their mission to catalyze socio-economic development drives their efforts in supporting the underserved segment.
  8. PhonePe: PhonePe is one of the most renowned FinTech companies in India, boasting over 440 million users. As a digital payments and financial services provider, their UPI-based app offers a range of services, including money transfers, bill payments, fund investments, and more. Licensed by RBI, PhonePe has garnered numerous awards for its innovative services, recently incorporating the Account Aggregator system to ease loan access.
  9. Acko: Acko's digital-only model revolutionizes car insurance, providing users with a seamless experience to purchase insurance plans. Offering additional benefits like financial protection against medical emergencies, no room rent capping, and other personalized coverages, Acko stands out in the insurance sector.
  10. Unnati: Unnati is a top-notch Agri-Fintech organization that empowers farmers through digital technologies. By providing financing, yield insights, and correct advisory, Unnati optimizes farming practices, minimizing losses, and supporting farmers at every stage of the crop lifecycle.
  11. Upstox: Upstox is a newcomer in the FinTech arena that offers a low-cost online investment platform. With free equity delivery and a 3-in-1 account, Upstox provides affordable options for long-term and intraday investing. Their user-friendly platform and ease of IPO applications and mutual fund investments have earned them unicorn status in the FinTech division.

Impact of B2B fintech Companies on Financial Inclusion and Economic Growth

The proliferation of B2B fintech companies in India has not only transformed the way businesses operate but has also contributed significantly to financial inclusion and overall economic growth. By providing accessible and user-friendly financial solutions, these companies empower businesses of all sizes, including small and medium enterprises (SMEs), to participate more actively in the economy. While the B2B fintech sector in India continues to thrive, it faces its share of challenges. Regulatory complexities, data security concerns, and the need for constant innovation pose hurdles to the sustained growth of these companies. However, with challenges come opportunities. The evolving regulatory landscape provides a chance for collaboration between fintech companies and regulatory bodies to create a conducive environment for innovation.

The financial evolution driven by B2B fintech companies in India represents a transformative force that has reshaped the traditional financial ecosystem. B2B fintech companies are not just catalysts but they are architects of change, shaping a future where businesses operate in a seamlessly connected, technologically advanced, and efficient financial ecosystem. As India continues on this transformative journey, the impact of these pioneering companies will reverberate not just in boardrooms but in the very fabric of the nation's economic narrative. Financial evolution is not a destination but an ongoing journey toward a future where finance is not just a function but a force driving sustainable growth and prosperity.

Ready to take your customer experience and product to next level with Neokred